Cancellations and Withdrawals

• If We Cancel: Should we cancel a class or seminar, you will receive a full refund. Please allow 2-3 weeks for processing.

• If You Wish to Withdraw:

  • You must submit a written request (via text or email) at least one week prior to the scheduled start of the class to be eligible for a refund.

  • Refunds will be provided minus a $25 administrative fee per student, per class.

  • Requests made within the week prior to the start date, or once the class has begun, will not be eligible for a refund.

  • In cases of verified medical or personal hardship, a credit may be issued instead of a refund.

  • Credit Validity: Any credit given is valid for 6 months from the date of issue and must be used by the original student or someone within their account.

No Refund Policy for Behavior-Related Withdrawals

We do not offer refunds if a dog is withdrawn from class due to behavioral issues. To avoid any disruptions, we offer free behavioral evaluations before enrollment to determine if your dog is suitable for a group setting.

Missed Classes and Make-Up Lessons

• If you miss a class, make-up lessons may be offered at the instructor’s discretion, based on availability.

• Make-Up Lesson Cost: 50% of the cost of a private lesson, typically half the length of a normal class (e.g., 30-minute make-up for a missed 1-hour session).

Weather-Related Cancellations

• Outdoor Classes: Will run in most weather except during unsafe conditions (e.g., thunderstorms).

• Indoor Classes: Will only be canceled if road conditions are deemed dangerous.

• In case of cancellations due to weather, we will notify you via email 1-2 hours before class.

• Make-Up Classes: If a session is canceled, a make-up class will be scheduled. We aim to offer these during the break between regular sessions and, if possible, on the same day and time as the original class.

Please contact your instructor if you have any questions or concerns regarding class schedules and cancellations.

Refund and Cancellation Policy

We value your participation in our classes and seminars, as enrollment is limited. Please review the following policies regarding cancellations, withdrawals, and refunds.